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Passengers with a Hearing/Visual Impairment

Passengers with a Hearing/Visual Impairment

(I) Passengers with a Hearing Impairment

This refers to passengers with a severe hearing impairment.

For safety reasons, minors under the age of 16 with a hearing impairment cannot travel alone and must be accompanied by an adult. In order to ensure a smooth trip for each passenger, Air China offers free guidance and assistance for passengers with a hearing impairment who are traveling alone. This service can be booked through the Air China app, through any Air China direct ticket sales department or sales agent or by calling the Air China Hotline. Please check in at the airport check-in counter no later than 120 minutes before the scheduled flight departure time.



(II) Passengers with a Visual Impairment

This refers to passengers who are totally blind, amblyopic, or suffer from eye conditions and lack full mobility.

For safety reasons, minors under the age of 16 who are blind cannot travel alone and must be accompanied by an adult.

In accordance with CAAC flight safety requirements, only a certain number of eligible passengers with a visual impairment traveling alone may be accepted on each flight. The number of passengers that may be accepted per flight is dependent on the aircraft type. In order to ensure a smooth trip for each passenger, Air China offers free guidance and assistance for passengers with a visual impairment who are traveling alone. To avoid having to make alternate travel arrangements because passenger quotas have been exceeded, passengers are able to book this service through any Air China direct ticket sales department or authorized sales agent, or by calling the Air China Hotline. Please check in at the airport check-in counter no later than 120 minutes before the scheduled flight departure time.



(III) Traveling with a Guide Dog/Hearing Dog in the Cabin

Passengers with a visual/hearing impairment and are traveling with a guide/hearing dog in the cabin alone must be aged 16 or over. Upon boarding the flight, passengers must ensure that the service dog is wearing a service dog vest and a leash and does not disturb other passengers. In accordance with CAAC flight safety requirements, only a certain number of eligible passengers may be accepted on each flight. The number of passengers that may be accepted per flight is dependent on the aircraft type. To travel with a service dog, please submit a request through any Air China direct ticket sales department no later than 48 hours (inclusive) before the scheduled flight departure. Passengers must provide identification as well as valid quarantine and vaccination certificates for service dogs both at the time of booking and when checking in at the airport. Passengers should check in with their service dog at the airport check-in counter no later than 120 minutes before the scheduled flight departure time.

Passengers are not required to pay any additional fees for the Guide/Hearing Dog Service. If a passenger agrees to check in a service dog, Air China will complete the check-in process for the dog and its container and food in line with the procedures for Pets as Checked Baggage free of charge. The weight of the dog, container and food will not affect the passenger’s free baggage allowance.

Passengers traveling on international routes should familiarize themselves with quarantine and vaccination regulations for service dogs for the countries they are entering/exiting and ensure that all relevant requirements are met.