News

                                                                                                                                                                                                    Air China Limited
                                                                                                                                                                                                    February 12, 2020

Dear passengers，

To meet the requirements of the CAAC, further improve the prevention and control of new coronavirus pneumonia and assist the students who have been affected by the epidemic better arrange their travel plans, the rules on ticket change/date change for Air China tickets are specified below:

I. Scope of applicability

1. Applicable passengers

Students in primary schools, secondary schools and kindergartens need to provide Chinese (including Hong Kong and Macao) school student ID card or school certificate stamped with the official seal of the school.

2. Applicable tickets

999 tickets (including 999 award tickets exchanged for with PhoenixMiles kilometers) purchased before 0:00 on February 11, 2020 for travels between 0:00 on February 11, 2020 and 24:00 on March 31, 2020 on Air China-operated flights and code share flights with CA flight numbers.

II. Rules on refund and change

1. Refund

During the validity period of the ticket, passengers who request refund before the flight takeoff within the applicable travel period will not be charged the refund handling fee. If the request is made after the flight takeoff, the request for refund shall be handled according to the conditions of use of the ticket.

2. Flight date change

During the validity period of the ticket, if a passenger requests flight change before the flight takeoff within the applicable travel period and the requested flight is one operated before 24:00 on March 31, 2020, such change can be handled once free of charge, with no sub-class fare difference and seasonal fare difference charged.

Within the applicable travel period, if the passenger requests flight change after the flight takeoff, or the requested flight is operated after 0:00 on April 1, 2020, or the passenger makes such a request for change again, such a request shall be handled according to the conditions of use of the ticket.

3. No rerouting or change of carrier is allowed.

III. Channels of ticket handling

1. If you have purchased your ticket through a third-party platform such as Ctrip, Fliggy and Qunar, or a travel agency or ticketing agents, please contact the original location of ticket purchase.

2. If you have purchased your ticket through Air China official website, Air China app, Air China WeChat or Air China WeChat mini-app, please submit your application for ticket refund directly through the above channels；you can also submit your application for ticket refund or ticket change through the ticketing offices directly under Air China and Air China service hotline 95583.

Air China 24-hour Call Center: 95583

Dear passengers,

The epidemic has seriously impacted on the aviation market. In order to help meet the needs for the cultural and business exchanges between the two countries and maintain air links to major cities of the United States, Air China has decided to make adjustments to its capacity input, route structure and flights, continuing its operations on the routes from Beijing to Los Angeles, San Francisco, New York and Washington D.C, with arrangements specified below. Air China will actively guarantee passenger ticket services after such changes and apologize for the impact on your travel plan.

I. Flight adjustment plan

1.Routes from China to the United States, the following flights will continue:

Flight information:

A. Beijing-Los Angeles-San Francisco (round-trip)

Flight no.: CA983/4

Aircraft type: B777-300/B787-9

Frequency: Tue/Thu/Fri/Sun

Schedule: Beijing 1830 1430 Los Angeles 1800 1930 San Francisco

San Francisco 2130 2300 Los Angeles 0040⁺¹ 0530⁺² Beijing

Date of commencement: February 11, 2020 (Tuesday)

B. Beijing-New York Kennedy -Washington D.C.(round-trip)

Flight No.: CA981 / 2

Aircraft type: B777-300

Frequency: Mon/Wed/Sat

Schedule: Beijing 1300 1330 New York Kennedy 1700 1830 Washington D.C.

Washington D.C. 2200 2330 New York Kennedy 0130⁺¹ 0435⁺² Beijing

Date of commencement: February 12, 2020 (Wednesday)

Notice: 1. All the above times are local ones.

      2.Flights to be operated after Mar 8 are subject to the approval of the government of the United States.

2. Canceled flights between China and the United States:

II. Applicable tickets

Tickets whose ticket number starts with “999” and which contain unused segments that are the canceled flights mentioned above (including tickets exchanged for with  PhoenixMiles kilometers).

III. Ticket handling plan

1. Free refund

Tickets within the validity period qualify for refund and exemption from refund handling fee at the original locations of ticket purchase.

2. Rerouting

Within the validity period, the tickets can be changed to inbound/outbound flights that will continue to be operated by Air China between China and the US before March 28, 2020 (included), with no ticket change fee, sub-class fare difference and seasonal fare differences charged.

3. Flight change

Within the validity period, the tickets mentioned above involving canceled flights can be changed to flights operated before Jun 30, 2020 (included), with no ticket change fee, sub-class fare difference and seasonal fare differences charged. If such tickets are changed to flights operated after July 1, 2020 (included), no ticket change fee is charged, but sub-class fare differences and off seasonal fare differences are to be charged.

Only the first-time request qualifies for exemption from ticket change fee and for refund. Any request made again is subject to the applicable conditions of ticket use.

Air China will publish any new adjustments to the routes from China to the United States. Please pay attention to the flight information in a timely manner and the latest flight information always counts. Passengers can inquire through the official website of Air China, Air China app, Air China service hotline 95583 or ticketing agents.

Air China will continue to watch closely the progress of the epidemic prevention and control, and provide safe and easy travel services for passengers as much as possible. Thank you for your understanding and support!

According to customs approval, Its operation time starts from July 1, 2019.
Route: Bangkok – Chengdu ; Flight number: CA472 passenger who travelling international routes from Bangkok transit via Chengdu ( the same record code (PNR), Chengdu Outbound International flight actually operated by Air China on the same day and 03:00 on the following day) Baggages can be checked throught to the final destination.

For more information on the restrictions please contact +662 1081888 MON-FRI 09.00-17.00 (Close : SAT-SUN and Public Holidays)

Dear passenger,

From the 21st of February 2019, Air China will be conducting upgrading and reconstruction of the "First and Business Class Lounge” in the Domestic area of Terminal 3 (located west of airport security, down the escalators on the second floor) at Beijing Capital International Airport. We apologize for any inconvenience this may bring you and thank you for your understanding and support.