News

Dear passenger,

From the 21st of February 2019, Air China will be conducting upgrading and reconstruction of the "First and Business Class Lounge” in the Domestic area of Terminal 3 (located west of airport security, down the escalators on the second floor) at Beijing Capital International Airport. We apologize for any inconvenience this may bring you and thank you for your understanding and support.

In accordance with Chapter II Item O of the new edition of Foreign Air Carrier Model Security Program issued by TSA, on Air China operated US-bound flights check-in may not commence more than 24 hours prior to the planned departure of the flight; In accordance with the requirements in Chapter II Item S, if the passenger is transferring from another airline onto an Air China flight bound for the US with a planned connection time of over 12 hours, and even if the check-in time for the previous flight is within 24 hours of the check-in time for the US-bound Air China operated flight, Air China may not check the passenger through to the destination.

Therefore, Air China plans to adjust check-in times for the US-bound flights, among which:
1. On Air China operated US-bound flights, online and APP check-in will now start 23 hours before the flight.
2. Passengers connecting onto the US-bound flights operated by Air China whose connection time between flights is longer than 12 hours cannot be checked-through to the destination.

Our sincere apologies for any inconvenience this may cause you.

Dear passengers:
Changes in Air China's network and capacity mean that we are adjusting the structure of some international flights. The decision has been made to suspend the operation of Shanghai-Sydney-Shanghai, Shanghai-Melbourne-Shanghai routes from March 31, 2019. Details: The last flight from Shanghai Pudong to Sydney will be on March 28, 2019; the last flight from Sydney to Shanghai Pudong will be on March 29, 2019; the last flight from Shanghai Pudong to Melbourne will be on March 29, 2019; and the last flight from Melbourne to Shanghai Pudong will be on March 30, 2019.
Air China apologizes for any disruption to passengers' travel plans as a result of the suspension of these two routes. We will be actively rescheduling and completing follow-up procedures for passengers who have already purchased tickets for these flights. Reschedules or full refunds will be available for passengers who have purchased tickets from Shanghai to Melbourne or Sydney and return flights for dates after March 31, 2019. Passengers can contact the Air China Service Hotline (95583) or change their ticket via an Air China agent. Passengers are advised to check their flight via the Air China website or app and make necessary arrangements.

Dear Lifetime Platinum Members,
As of January 1st, 2019, PhoenixMiles will be adjusting a few benefits offered to Lifetime Platinum members. If you have accrued 300.000 miles or more in 2018, you will become a Premium Lifetime Platinum member in 2019, and your tier status will be expired on December 31st of the same year after your tier has been upgraded. During the period, you will be offered 6 special services listed below:
*You obtain one upgrade voucher, which can be used to upgrade a chosen Silver or Standard card to Gold.
*You obtain two International cabin upgrade vouchers, which can be used to upgrade a chosen ticket to First Class. Using cabin upgrade vouchers is limited to the Platinum Card holder.
*Before December 31st 2019, when you buy a ticket, you can have two opportunities to upgrade to Domestic First Class. (excluding routes to Sanya)
*If your account have mileages that expired at the end of last month, you can request to extend to the end of the 12th month from this month.
*When you request a personal award ticket or cabin upgrade etc., you are exempt from the ticket change fee.
*Every year on January 1st, PhoenixMiles all Lifetime Platinum Card members will undergo a review. The qualification threshold may vary from year to year, and we will inform you as soon as possible if there are any changes. For 2019 and 2020, you must have flown 300.000 or more miles on Air China in order to pass the review. Please pay attention to the miles in your account and to the various details regarding the usage of benefits. You can also log into the PhoenixMiles website to view your account information. On the PhoenixMiles website and the Air China app we provide a special service area for Premium Lifetime Platinum Card members, which only you can view when logged in.
Note: After becoming a Premium Lifetime Platinum Card member, the services described above will only be applicable as indicated and through the appropriate channels. Other non-mentioned services, including (but not limited to) purchasing tickets, exchanging awards, check-in procedures etc., will be handled in accordance with the services provided to Lifetime Platinum card holders.

Dear passenger ,
According to local quarantine regulations, passengers are prohibited from carrying animal and plant products into Taiwan. Smuggling of such products will be subject to penalties from 10 thousand to 1 million NTDs, and a fine of 200 thousand to 1 million NTDs will be applied to smuggling of swine meat and other pig products.
Thank you for your attention.

Dear passengers:

Due to renovation of Guangzhou Baiyun International Airport T1 terminal building, part of the Air China's First Class lounge will be enclosed and furnished from 0:00, December 11th, 2018. The construction period is estimated to last 100 days, during which you can find the lounge 30 meters on the right side of the security checkpoint in Area B.

In order to improve the travel experience of passengers, Air China offers the VIP room 3 service at Guangzhou Baiyun International Airport. The details are as follows:

1. Scope of application:

Passengers who purchase tickets starting with 999 of Air China actual carriers departing from Guangzhou and meet the following class and route requirements.

2. VIP roomlocation and service

Location: P5 parking lot (transportation service excluded); Area B security checkpoint (without security check)．Take the elevator to the next floor of W1 Arrival Hall, Area B near KFC.

Service: VIP reception and escorting; VIP waiting room; VIP security check-in; escorted check-in; escorted baggage check/pick-up; VIP car to the boarding gate.

3. Contact telephone number:

Product Department: 020-83646259

VIP check-in area: 020-86128737

VIP Room 3, Guangzhou Baiyun International Airport: 020-86132888

Sorry for any inconvenience caused by the renovation!