Skip To Main Contents

News

News Archive

尊敬的旅客:

根据《中国民用航空局、中华人民共和国海关总署关于中国籍旅客乘坐航班回国前填报防疫健康信息的公告》,为确保您的出行顺利,避免不必要的损失,请购买从附件所列国家回国机票的中国籍旅客务必严格按照公告要求执行并注意以下信息:

一、自2020 年4 月8 日起,已购票的中国籍旅客在登机前需要提前通过“防疫健康码国际版”微信小程序,逐日填报个人资料、健康状况、近期出行情况等信息。特殊情况可由他人代为填报。

二、2020 年4 月8 日至4 月22 日为过渡期。过渡期内乘坐航班的中国籍旅客,应于4 月8 日起连续逐日填报。过渡期后乘坐航班的,应于登机前第14 天起连续逐日填报。

三、若您未按上述要求填报,将无法登机。若您填报虚假信息,将导致行程受阻,并须承担相应法律责任。

四、我们将根据有关部门要求,在登机前查验您的健康码核查结果,请您主动配合。因未按上述要求填报或填报虚假信息导致“人员健康信息审核未通过”的,您将被拒绝登机。被拒绝登机的旅客要求退票或改签的,我们将按照自愿退票和自愿变更的原则办理。

感谢您的理解与支持!

中国国际航空股份有限公司

二〇二〇年四月八日


附件:

意大利、美国、西班牙、德国、伊朗、法国、韩国、瑞士、英国、荷兰、奥地利、比利时、挪威、葡萄牙、瑞典、澳大利亚、巴西、土耳其、马来西亚、丹麦、加拿大、以色列、捷克、爱尔兰、菲律宾、泰国、俄罗斯

“防疫健康码国际版”小程序:



填报指南:

https://hr.cs.mfa.gov.cn/help_h5/help-h5/index.html
Show more Show Less
Dear passengers,

Starting from July 30, 2020, domestic Air China flights arriving at and departing from Nanjing Lukou International Airport will be transferred from Terminal 2 to Terminal 1. Air China's deadline for domestic flight check-in is 40 minutes prior to the flight's departure time.

For passengers who have purchased a ticket for codeshare flights, please be sure to confirm the actual operating airline and its terminal before you travel, in order to avoid going to the wrong terminal and missing your flight.

Air China Service Hotline: 95583
Show more Show Less
Dear passengers,
The Air China transit accommodation service (standard hotels) in Chongqing is now online. Due to disease prevention and control requirements, Air China currently only provide transit hotel reservation service for domestic passengers connecting to domestic flights in Chongqing.
Due to the impact of coronavirus, the government and relevant departments in various localities have continuously introduced various prevention and control regulations and requirements. Subsequent rules for booking and using the Air China transit accommodation service (standard hotels) in Chongqing will also be adjusted in accordance with the latest outbreak prevention and control requirements and policies relating to the Chongqing area. If you have booked Air China transit accommodation service, in order to avoid your travel and hotel check-in being affected, you should be aware of the relevant policy information in advance and contact the transit hotel with accommodation booked to confirm whether you are eligible to check in before your travel. Please refer to the related service information on Air China website and the Air China app for the contact information of transit hotels in various regions.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,

From July 15, 2020, the check-in counter closure time for domestic Air China flights departing from Nanchang Changbei International Airport will be adjusted from 30 minutes before the flight's scheduled/expected departure time to 40 minutes before the flight's scheduled/expected departure time.

Please make appropriate travel arrangements accordingly.
Show more Show Less
Dear passengers,

Due to the end of the national state of alert in Spain, starting July 1, 2020, the operations of Air China flights CA908/907 departing from and arriving in Madrid have been transferred from Terminal 4 back to Terminal 1. Passengers departing from Madrid should arrive at the airport 4 hours prior to departure to check in, and plan their itineraries accordingly.

Special reminder to passengers from the United States, the United Kingdom and other non-Schengen countries transiting in Madrid: If your first flight segment is operated by American Airlines, Iberia Airlines or British Airways, you will need to make a timely transfer from Terminal 4 to the Terminal 1 international zone using the international transit shuttle bus, in order to make your connection to Air China flight CA908. We apologize for any inconvenience.

Air China Service Hotline: 95583
Show more Show Less
Dear passengers,

From 12:00 AM on July 1, 2020 to 12:00 AM on August 1, 2020, Air China will be able to operate a total of 24 international routes per week, including 19 routes through Beijing, three Shanghai routes, and two Chengdu routes. The specific flight plan and first point of entry plan for the Beijing region are as follows:

Air China International Flight Plan in July
Origin Area Country Route Flight No. Departure schedule
(local time)
First Point of Entry
Beijing North America United States Beijing Capital-
Los Angeles
CA987 Sunday Tianjin
CA988 Sunday
Canada Beijing Capital-
Vancouver
CA991 Sunday Shenyang
CA992 Sunday
Europe France Beijing Capital-
Paris
CA933 Wednesday Tianjin
CA934 Wednesday
Denmark Beijing Capital-
Copenhagen
CA877 Monday Shijiazhuang
CA878 Monday
Belarus Beijing Capital-
Minsk
CA721 Friday Hohhot
CA722 Friday
Spain Beijing Capital-
Madrid
CA907 Saturday Tianjin
CA908 Saturday
Sweden Beijing Capital-
Stockholm
CA911 Friday Tianjin
CA912 Friday
Poland Beijing Capital-
Warsaw
CA737 Friday Taiyuan
CA738 Friday
Austria Beijing Capital-
Vienna
CA841 Saturday Hohhot
CA842 Saturday
Russia Beijing Capital-
Moscow
CA909 Friday Shenyang
Qingdao
Zhengzhou
Shijiazhuang
Nanjing
CA910 Friday
(First points of entry will be implemented according the flight date)
Greece Beijing Capital-
Athens
CA863 Saturday Shijiazhuang
CA864 Saturday
Asia Cambodia Beijing Capital-
Phnom Penh
CA745 Wednesday Zhengzhou
CA746 Thursday
Myanmar Beijing Capital-
Yangon
CA905 Sunday Zhengzhou
CA906 Sunday
India Beijing Capital-
Delhi
CA947 Monday Taiyuan
CA948 Tuesday
United Arab Emirates Beijing Capital-
Dubai
CA941 Thursday Xi'an
CA942 Friday
Pakistan Beijing Capital-
Islamabad-Karachi
CA945 Friday Xi'an
CA946 Friday
Thailand Beijing Capital-
Bangkok
CA979 Tuesday Qingdao
CA980 Wednesday
Philippines Beijing Capital-
Manila
CA179 Monday Qingdao
CA180 Tuesday
South Korea Beijing Capital-
Seoul Incheon
CA123 Friday Qingdao
CA124 Friday
Shanghai Europe Germany Shanghai Pudong-
Frankfurt
CA935 Saturday /
CA936 Saturday
United Kingdom Shanghai Pudong-
London
CA849 Friday /
CA850 Friday
Asia Japan Shanghai Pudong-
Tokyo Narita
CA929 Thursday /
CA930 Thursday
Chengdu Asia Nepal Chengdu-
Kathmandu
CA437 Sunday
(Effective July 12)
/
CA438 Sunday
Singapore Chengdu-
Singapore
CA403 Monday /
CA404 Monday


*The above flight plans and first points of entry may change, as indicated by the sales system.

You can check the status of your flight via the Air China official website, app, or WeChat public account.

We thank you for your understanding and cooperation.
Show more Show Less
Dear passengers,
The Air China transit accommodation service (standard hotels) in Wuhan is now online. Due to disease prevention and control requirements, Air China currently only provide transit hotel reservation service for domestic passengers connecting to domestic flights in Wuhan.
Due to the impact of coronavirus, the government and relevant departments in various localities have continuously introduced various prevention and control regulations and requirements. Subsequent rules for booking and using the Air China transit accommodation service (standard hotels) in Wuhan will also be adjusted in accordance with the latest outbreak prevention and control requirements and policies relating to the Wuhan area. If you have booked Air China transit accommodation service, in order to avoid your travel and hotel check-in being affected, you should be aware of the relevant policy information in advance and contact the transit hotel with accommodation booked to confirm whether you are eligible to check in before your travel. Please refer to the related service information on Air China website and the Air China app for the contact information of transit hotels in various regions.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,
Due to the need for disease prevention and control, the Air China transit accommodation service (luxury hotels) in Beijing is suspended. The specific time of its resumption is yet to be determined. If you have booked the Air China transit accommodation service in Beijing with the Crowne Plaza Beijing International Airport, you will not be able to check in. Please adjust your itinerary and accommodation arrangements well in advance of travel.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,

Starting today, Air China transit accommodation products (standard hotels) in Beijing will resume reservation and accommodation services for domestic–domestic and domestic–international passengers. Due to epidemic prevention and control measures, only certain hotels are resuming business subject to conditions and check-in policies are subject to change. If you book Air China transit accommodation service (standard hotel) for transit in Beijing, before traveling please be sure to check the epidemic prevention policy information for your destination and contact your pre-booked transit hotel to confirm that you meet the check-in conditions. As the transit hotel service is a complimentary service, Air China assumes no responsibility for any impact, inconvenience, or loss caused by epidemic prevention and control measures or hotel check-in policies.
Air China transit accommodation service (standard hotels) in Beijing remains suspended for international–domestic and international–international transit flight passengers. The date for resumption of this service is yet to be determined.

For hotel contact information, please refer to the related service information on the Air China website and the Air China app.

Thank you for your support and understanding!
Show more Show Less
Dear passengers,
In response to the latest pandemic prevention and control requirements, as of today Air China is suspending transit accommodation service in Wenzhou for incoming passengers from any country/region outside of mainland China. If you have booked Air China transit accommodation service with Wenzhou Hangbin International Hotel or Atour Hotel, Wenzhou International Airport Olympic Sports Center for the above mentioned air routes, you will not be able to check in. Please timely adjust your itinerary and accommodation arrangement.
If you have booked Air China transit accommodation service, in order to avoid your travel and hotel check-in being affected, you should be aware of the relevant policy information in advance and contact the transit hotel with accommodation booked to confirm whether you are eligible to check in before your travel. Please refer to the related service information on Air China website and the Air China app for the contact information of transit hotels in various regions.

Thank you for your support and understanding!
Show more Show Less
Dear passengers,
From 12:00 AM on June 1, 2020 to 12:00 AM on July 1, 2020, Air China will be able to operate a total of 24 international routes per week, including 19 routes through Beijing, three Shanghai routes, and two Chengdu routes. The specific flight plan and first point of entry plan for the Beijing region are as follows:

Air China International Flight Plan in June
Origin Area Country Route Flight No. Departure schedule
(local time)
First Point of Entry
Beijing North America United States Beijing Capital-
Los Angeles
CA987/8 Sunday Tianjin
Canada Beijing Capital-
Vancouver
CA991/2 Sunday Shenyang
Europe France Beijing Capital-
Paris
CA933/4 Wednesday Tianjin
Denmark Beijing Capital-
Copenhagen
CA877/8 Monday Shijiazhuang
Belarus Beijing Capital-
Minsk
CA721/2 Friday Shenyang
Spain Beijing Capital-
Madrid
CA907/8 Saturday Tianjin
Sweden Beijing Capital-
Stockholm
CA911/2 Friday Tianjin
Poland Beijing Capital-
Warsaw
CA737/8 Friday Taiyuan
Austria Beijing Capital-
Vienna
CA841/2 Saturday Hohhot
Russia Beijing Capital-
Moscow
CA909/10 Friday Hohhot
Greece Beijing Capital-
Athens
CA863/4 Saturday Shijiazhuang
Asia Cambodia Beijing Capital-
Phnom Penh
CA745/6 Wednesday/Thursday Zhengzhou
Myanmar Beijing Capital-
Yangon
CA905/6 Sunday Zhengzhou
India Beijing Capital-
Delhi
CA947/8 Monday/Tuesday Taiyuan
United Arab Emirates Beijing Capital-
Dubai
CA941/2 Thursday/Friday
(Effective 11 June)
Xi'an
Pakistan Beijing Capital-
Islamabad-Karachi
CA945/6 Friday Xi'an
Thailand Beijing Capital-
Bangkok
CA979/80 Tuesday/Wednesday Qingdao
Philippines Beijing Capital-
Manila
CA179/80 Monday/Tuesday Qingdao
South Korea Beijing Capital-
Incheon International Airport, Seoul
CA123/4 Friday Qingdao
Shanghai Europe Germany Shanghai Pudong-
Frankfurt
CA935/6 Saturday /
United Kingdom Shanghai Pudong-
London Heathrow
CA849/50 Friday /
Asia Japan Shanghai Pudong-
Narita International Airport, Tokyo
CA929/30 Thursday /
Chengdu Asia Nepal Chengdu-
Kathmandu
CA437/8 Sunday
(Effective 21 June)
/
Singapore Chengdu-
Singapore
CA403/4 Monday /


1. The above flight plans and first points of entry may change, as indicated by the sales system.
2. Chinese passengers who have booked air tickets for flights departing from some countries to return home, should confirm before boarding that they have filled in relevant information through the WeChat applet of "the international version of epidemic prevention health code" for 14 consecutive days. Passengers are required to show their “green health code with an airplane logo”to check in, otherwise, they will not able to board. Please confirm the specific requirements with the respective local Chinese Embassy or consulate.
3. Passengers who have purchased tickets for flights returning from Russia need to provide documents to prove being tested negative for novel coronavirus COVID-19 according to the requirements, otherwise they will not be able to board.

You can check the status of your flight via the Air China official website, app, or WeChat public account.
We thank you for your understanding and cooperation.
Show more Show Less
Dear passengers,
In compliance with the latest epidemic prevention and control requirements, Air China Shanghai transit accommodation services (Luxury Hotels and Standard Hotels) have been adjusted as detailed below.
Air China Transit Accommodation Services (Luxury Hotels) in Shanghai: Shanghai Deco Hotel Pudong is temporarily suspending hotel reservations for Air China transit accommodation services.
Air China Transit Accommodation Services (Standard Hotels) in Shanghai: Shanghai Wanxin Huixuan Hotel has temporarily suspended transit hotel bookings for inbound travelers from all countries outside mainland China from March 20, 2020 onwards. Shanghai Shuiting Hotel has temporarily suspended hotel bookings for all Air China transit passengers from April 14, 2020 onwards.
If you have booked Air China transit accommodation service in Shanghai, you will not be able to check in. Please adjust your itinerary and accommodation arrangements accordingly.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,
From April 20, 2020, the boarding gate closure time for domestic Air China flights departing from Kunming Changshui International Airport will be adjusted from 15 minutes before the flight’s scheduled/expected departure time to 20 minutes before the flight’s scheduled/expected departure time.
Please make appropriate travel arrangements.
Show more Show Less
Dear passengers,
According to the notice on resuming civil aviation flights in Hubei province issued by Civil Aviation Administration of China, Air China will resume some domestic flights departing from Wuhan and other cities in Hubei province in succession. At present, the domestic epidemic prevention and control is in an important stage of "prevention of domestic epidemic rebound", and the quarantine requirements of each province or city for people from other provinces or cities in China are not unified. In order to ensure your smooth travel and avoid unnecessary troubles, please confirm the epidemic prevention and control requirements of your destination cities and make relevant preparations in advance before purchasing the tickets for relevant flights.
Thank you for your understanding and cooperation!

                                                                                                                                                                                                        Air China Limited

                                                                                                                                                                                                              April 4, 2020

Show more Show Less
Dear passengers,
In accordance with the general requirements of national pandemic prevention and control policies and in response to the adjustments to the local pandemic prevention and control regulations of designated first points of entry, Air China will operate flights to Beijing from some of the designated first points of entry. We are making this announcement so that passengers can learn more about Air China's ticket service.
I. If the final destination on your original ticket is the first point of entry city for your flight or other cities in the same province, you may cancel the rest of your journey after you have been released from quarantine.
II. If the final destination on your original ticket is Beijing or other domestic cities or provinces, after you have been released from quarantine, Air China will transport you to Beijing or arrange another Air China-operated flight for you free of charge to make sure you will be transported to the destination on your original ticket.
Please check the pandemic prevention and control policies of you first point of entry city and your final destination city and observe the relevant policies. For ticket alterations or cancellations, you can use the Air China website, the Air China app or the Air China service hotline 95583 for any questions or requests.
Thank you for your support and understanding!
Show more Show Less

Dear passengers,

In order to control the risk of new COVID-19 cases entering the country, and in compliance with the “Notice on Further Reducing International Passenger Flights during the Epidemic Prevention and Control Period” issued by the CAAC on March 26, Air China has adjusted its international flight plans and seating plans until April 30.

Currently, international flights are already greatly reduced for the April period. In order to better serve, inform and protect our passengers, we ask that passengers who are planning to fly please go through the Air China website, the Air China app, the Air China hotline or sales office when checking and booking tickets or requesting services.

Thank you for your support and understanding!

Show more Show Less
Dear passengers,
In response to the latest epidemic prevention and control requirements, starting today Air China is suspending bookings for transit accommodation service in Chengdu (luxury hotels, standard hotels) for incoming passengers from all countries/regions outside of mainland China. If you have already booked Air China transit accommodation service at Chengdu Shangri-La Hotel, Chengdu Chuangang Hotel, Chengdu Shuangliu Airport First Class Hotel, Chengdu Shuangliu Airport Shangxiang Hotel, or Chengdu Xiangyu Business Hotel, you will not be able to check in. Please adjust your travel and accommodation arrangements accordingly.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,
In compliance with the epidemic prevention and control measures, starting today Air China is suspending the meal booking service for first/business classes on international flights departing from Beijing and Shanghai. The time of resumption is still to be determined.
Thank you for your understanding and support.
Air China 24-hour service hotline: 95583.
Show more Show Less
Dear passengers,
In accordance with Beijing Daxing International Airport's Implementation Plan for the Operations Transfer for the 2020 Summer Flight Season published by the Operation Management Department of Beijing Daxing International Airport, starting from March 29, 2020, the check-in counters for Air China outbound flights departing from Beijing Daxing International Airport are as follows:
I. Domestic outbound flights
1. Counter M07-M16, third floor, airport terminal;
2. Passengers taking the Daxing Airport Express or Beijing–Xiong'an Intercity Railway to Beijing Daxing International Airport can also check in at the counters U01-U06 on floor B1.
II. International outbound flights
Counter E01-E07, fourth floor, airport terminal.
Passengers who have purchased tickets for Air China outbound flights on and after March 29, 2020 are advised to follow the situation closely.
Air China 24-hour service hotline: 95583.
Show more Show Less
Dear passengers,
In accordance with the latest outbreak prevention and control requirements, Air China's Beijing international transit lounge service is suspended starting March 23, 2020. If you have a reservation with Air China Beijing Capital International Airport Terminal 3E International transit lounge (T3 store, Capital Airport Hotel), you will not be able to use the service. Please adjust your travel arrangements accordingly.

Thank you for your support and understanding!
Show more Show Less
Dear passengers:
Due to the impact of epidemic prevention and control, Air China will suspend the following services from now on:
I. For all international and regional flights to mainland China, pet transportation services, including pets as checked baggage, and guide dogs, hearing dogs and emotional support dogs carried as passengers will be suspended;
II. The passenger and baggage transportation services for international flights to other international or regional flights with a transit at Beijing will be suspended.
A separate announcement will be issued when the above mentioned service resumes.
Passengers who have successfully applied for the above services or booked tickets for relevant routes, are suggested to adjust their travel plans. Passengers who wish to refund their tickets can contact the original sales channel used to book the tickets while their tickets remain valid. No cancellation fees will be charged.
We sincerely apologize for any inconvenience resulting from these changes. Thank you for your support and understanding!
                                                                                                                                                                      Air China Limited
                                                                                                                                                                       March 24, 2020
Show more Show Less
Dear passengers,
In accordance with the Notice on Diverting International Flights Bound for Beijing to Designated First Points of Entry into China (No. 2) issued by the Civil Aviation Administration of China, the Ministry of Foreign Affairs, the National Health Commission, the General Administration of Customs and the National Immigration Administration of the People's Republic of China, starting from midnight on March 23, 2020, Air China international passenger flights bound for Beijing will be diverted to one of the designated first point of entry. As this change may lead to delays or cancellations at the first point of entry which will affect your itinerary, please read the following advice before you travel:
I. The nine (9) cities designated as points of first entry for Air China international passenger flights bound for Beijing include Tianjin, Shijiazhuang, Hohhot, Shenyang, Dalian, Shanghai, Qingdao, Zhengzhou and Xi'an. Timely adjustment to the designated first points of entry for international flights bound for Beijing and relevant measures will be made based on the epidemic development. Please check the Civil Aviation Administration of China and Air China official websites for updates. When you check in at airport of your departure, Air China ground staff will notify you of which city is the designated first entry point for your flight.
II. Upon arrival at the point of first entry, all passengers must deplane and go through customs and immigration procedures, undergo quarantine inspection and collect baggage. Completing all the procedures described above may take some time. We thank you for your understanding and cooperation.
III. Passengers who do not meet the requirements for boarding after quarantine inspection, please follow the instructions of staff members and cooperate with centralized medical observation or proceed to the designated hospital for further health screening. You are responsible for any costs incurred during medical observation. Passengers who pass quarantine inspection may proceed to Beijing Capital International Airport on their original flight.
IV. Upon arrival at Beijing Capital International Airport, all passengers (including transit passengers) will be transferred to the New China International Exhibition Center (NCIEC) to collect baggage and check in as necessary, in accordance with the outbreak prevention and control requirements issued by the People's Government of Beijing and relevant government agencies. As these requirements are subject to change, please carefully follow staff members' instructions.
V. Entry procedures at the designated first points of entry will take longer than usual, and normally last several hours. In extreme cases they may take over ten hours. Please prepare in advance and carry with you any necessities, such as food, medicine and childcare essentials.
We all have a shared responsibility to control and prevent the spread of the epidemic. Air China will pay close attention to the epidemic dynamics, adjust relevant boarding policies according to national policies and the needs of passengers, and provide safe and reassuring services for passengers.
                                                                                                                                                   Thank you for your support and understanding!
                                                                                                                                                    Air China Limited March 24, 2020
Show more Show Less
Dear passengers,
Due to the impact of novel coronavirus pneumonia, local governments and relevant departments have continually introduced various prevention and control regulations and requirements. In order to cooperate with the epidemic prevention and control efforts, hotel check-in policies in various regions may be affected to varying degrees. If you have booked Air China transit accommodation service, in order to avoid your travel and hotel check-in being affected, you should be aware of the relevant policy information in advance and contact the transit hotel with accommodation booked to confirm whether you are eligible to check in before your travel. Please refer to the related service information on Air China website and the Air China app for the contact information of transit hotels in various regions.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,
In response to the latest epidemic prevention and control requirements, starting today Air China is suspending transit accommodation services in Hangzhou for incoming passengers from any country/region other than mainland China. If you have booked Air China transit accommodations at Hangzhou Xiaoshan Golden Coast Hotel (Jinjiang Inn Xiaoshan International Airport Hotel), Zhejiang Lvtai Hotel (Vienna Hotel Xiaoshan Airport) or Hangzhou Xiaoshan Jinwan Hotel (Lifeng Hotel Xiaoshan Airport Branch), you will not be able to check in. Please adjust your itinerary and accommodation arrangements accordingly.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,
In response to the strengthened measures against imported cases of novel coronavirus pneumonia and in order to guarantee the passengers a safe and smooth journey, Air China has decided to suspend the transportation service for unaccompanied minor passengers, unaccompanied visually impaired passengers, unaccompanied intellectually or mentally disabled passengers, passengers in need of guidance and/or assistance in the course, passengers on stretchers and passengers in wheelchairs departing from international and regional destinations to mainland China, effective immediately. A separate notice will be issued when the service resumes. If you belong to any of the six types of passengers mentioned above and have already booked a ticket, we recommend you change your travel plan. You will be exempt from cancellation processing fees if you wish to refund your ticket. You will be exempt from date change processing fees and price differences if you wish to change to another Air China flight on a date before June 30, 2020. You can contact the original sales channel while your ticket remains valid.
Moreover, due to the pandemic prevention and control requirements, baggage onboard flights from international and regional destinations to mainland China may need collective sterilizing by the disease control department. Therefore, equipments like baby cots and cradles that you gate-check at the departure airport cannot be returned to you when you exit the plane. You will need to reclaim it by yourself in the baggage claiming area.
We sincerely apologize for any inconvenience resulting from these changes. Thank you for your understanding and support!
Please make appropriate travel arrangements.
Show more Show Less
Dear passengers,
In accordance with COVID-19 epidemic prevention and control guidelines, and with a view to protecting our crew's and your own personal health and safety, with immediate effect on Air China flights to China from some European cities and the United States, only pre-packaged food and bottled water will be provided. Except for special needs, no in-flight meals will be served. During the epidemic, special meal services are suspended on Air China operated flights until further notice. Please make the relevant arrangements prior to your scheduled flight departure. We are sorry for any inconvenience. Thank you for your understanding and support.
Show more Show Less
Dear passengers,
According to the requirements for novel coronavirus pneumonia prevention of the relevant Thai authorities, passengers needing to travel to Thailand in the near future must pay attention to the following information:
I.Passengers entering Thailand from China (including Hong Kong SAR and Macao SAR), Iran, Italy and Republic of Korea must provide an original medical document in English issued within 48 hours before the flight departure for Thailand, together with an original test report proving that you have not been infected with novel coronavirus (COVID-19) in the past 14 days and have tested negative for COVID-19. The medical document must be signed by a doctor and affixed with the seal of the corresponding hospital, otherwise it will be invalid. This requirement does not apply to Thai citizens or to passengers transiting to a third country through Thailand without entry.
II. Passengers must provide an insurance policy document valid in Thailand with critical illness cover and with sum insured not less than USD 100,000. This requirement does not apply to Thai citizens or to passengers transiting to a third country through Thailand without entry. III. All passengers must submit a completed health questionnaire (Form T8) at the airport in order to go through the Thailand border entry procedures.
IV. All passengers must self-isolate at home or in their hotel for 14 days according to the laws and regulations of Thailand. If you are unable to provide the relevant documents mentioned in sections I and II, you are not permitted to go through the check-in procedures according to the requirements of the Thai authorities. To avoid disruption to your journey, you must have the relevant documents and materials ready in advance, and ensure their authenticity and validity. Any losses arising from not being allowed to board the plane or to enter Thailand due to the provided documents not meeting the above requirements should be borne by yourself. Moreover, you should also compensate all resulting expenses incurred by Air China.
To ensure your smooth travel, please check with the Thai Embassy in your respective country or the Thai entry-exit administration authority for detailed transit or entry requirements before purchasing flight tickets.
Thank you for your understanding and cooperation.
                                                                                                                                                                        Air China Limited
                                                                                                                                                                        March 12, 2020
Attachment: Medical Certificate Template




Show more Show Less
Dear passengers,
In accordance with the requirements of the Hunan Airport Management Group, Air China has decided to suspend new applications for Pets as Checked Baggage (AVIH) service on flights arriving in or departing from Changsha (CSX), Zhangjiajie (DYG) and Shaoyang (WGN) effective immediately. A separate announcement will be issued when the service resumes.
Passengers who have already successfully applied for Pets as Checked Baggage (AVIH) service are advised to adjust their travel plans or to avoid traveling with pets. Passengers who wish to refund or alter their tickets can contact the original sales channel used to book the tickets while their tickets remain valid.
We sincerely apologize for any inconvenience resulting from these changes. Thank you for your understanding and support!
Please make appropriate travel arrangements.
Show more Show Less
Dear passengers,
In order to comply with the epidemic prevention and control, according to the relevant regulations of transportation authorities in Wuhan, Beijing, Shanghai, Changsha and Chongqing, and the epidemic prevention and control needs for Chongqing, Wenzhou and Hangzhou, businesses related to Air China's value-added service products as follows are suspended from now on:
Integrated Ground and Air products: for interprovincial bus routes from and to Beijing, Shanghai, Changsha, Chongqing, and Guangzhou (Taishan, Jiangmen), transport services and ticket booking are suspended;
Airport transfer service products: airport transfer services within Wuhan, Wenzhou, Hangzhou, Chengdu, Tianjin, Chongqing, Nanjing and Xi'an, and those from other cities to Beijing, shanghai,Shenzhen and Chengdu as well as the corresponding booking are suspended;
Transit accommodation products: transit accommodation services and product booking for Chongqing are suspended;
The resume time for the above suspended routes and service scope is to be determined.
Thank you for your understanding and support.
Air China 24-hour service hotline: 95583.
Show more Show Less
Dear passengers
According to the needs of epidemic prevention and control and the requirements of the relevant departments of the United States government, from now on, we need to collect five necessary information about the passengers of the flights to the United States (including the flights to the third country through stopovers in the United States), including:
1. Your full name
2. Your detailed address in the United States
3. Your email address
4. Your main contact number
5. Your secondary contact number
Please cooperate with us to provide the above five necessary information when purchasing tickets.
For passengers who have completed ticket purchase before this notification, please provide relevant information as early as possible through the original ticket purchase channel or by calling the Air China hotline 95583.
We are trying to find a convenient way to transmit the five pieces information to the relevant departments of the U.S. government.
Before that, you may be asked to fill out paper forms on the flight. We apologize for the inconvenience.
Thank you for your understanding and cooperation!
                                                                                                                                                                Air China Limited
                                                                                                                                                                February 21, 2020
Click here to view US government requirements
Show more Show Less
Dear Passengers,

In compliance with the relevant regulations by U.S. authorities, Air China has decided to suspend acceptance of Pets in Hold (AVIH) applications on the flight CA981 (Beijing–New York–Washington), effective immediately. Another announcement will be issued when the service resumes.

Passengers who have already booked the Pets in Hold (AVIH) service are advised to adjust their travel plans or travel without the pets. Passengers who wish to refund or alter their tickets, can contact the original sales channel used to book the tickets while their tickets remain valid.

We sincerely apologize for any inconvenience resulting from these changes. Thank you for your understanding and support!

Please make appropriate travel arrangements.
Show more Show Less
Dear passengers,
In response to epidemic prevent and control requirements, Air China has decided to suspend acceptance of Unaccompanied Minor (UM) applications for domestic flights in Mainland China, effective immediately. This does not include flights departing from or arriving in Hong Kong, China, Macau, China, or Taiwan, China. Another announcement will be issued when the service resumes.
Passengers who have already booked the unaccompanied minor (UM) service are advised to adjust their travel plans or have an adult accompany any underage passengers. Passengers who wish to refund or alter their tickets, can contact the original sales channel used to book the tickets while their tickets remain valid.
We sincerely apologize for any inconvenience resulting from these changes. Thank you for your understanding and support!   
                                                                                                                                                                                                     

                                                                                                                                                                                                    Air China Limited
                                                                                                                                                                                                    February 12, 2020


Show more Show Less
Please help to ensure passenger health and safety according to disease prevention and control requirements please provide the relevant health information before boarding. This helps to ensure you receive the appropriate assistance in case of an emergency.
We ask for everyone's cooperation in order to prevent and control the spread of disease. Thank you for your cooperation and understanding!
I. Domestic flights in Mainland China
(I) When to fill out
Fill out before boarding.
(II) How to fill out
1. Click the following link: to fill out the form online.
2. Fill out through the "Air China" WeChat applet, the Air China website, the Air China app or any other online channel.
3. If you are at the airport, simply scan the QR code at the check-in counter or at the boarding gate and fill out the online form. (Please comply with any other special requirements of local governments that may apply.)
II. International flights and flights to Hong Kong, China, Macau, China and Taiwan, China
(I) When to fill out
Passengers on flights departing for international destinations, as well as Hong Kong, China, Macau, China or Taiwan, China, should complete the form before going through customs, but not more than 24 hours before the flight's scheduled departure time.
Passengers on flights departing from international destinations, as well as Hong Kong, China, Macau, China or Taiwan, China, should complete the form before the flight lands, but not more than 24 hours before the flight's scheduled arrival time.
(II) How to fill out
1. Fill out through the "Air China" WeChat applet, the Air China app or any other online channel.
2. Simply scan the QR code of China Customs "Passenger Fingertip Service" WeChat applet and fill out the form.
3. Fill out a paper version of the People's Republic of China Health Declaration Form on Entry/Exit at the check-in counter at the airport or on the plane. We recommend that you fill out the form using method 1 or 2 above, and save a screenshot for customs inspection after completion. After filling out the online form, passengers are not required to fill out the paper declaration form.
Show more Show Less

Dear passengers,


The epidemic has seriously impacted on the aviation market. In order to help meet the needs for the cultural and business exchanges between the two countries and maintain air links to major cities of the United States, Air China has decided to make adjustments to its capacity input, route structure and flights, continuing its operations on the routes from Beijing to Los Angeles, San Francisco, New York and Washington D.C, with arrangements specified below. Air China will actively guarantee passenger ticket services after such changes and apologize for the impact on your travel plan.

 

I. Flight adjustment plan

1.Routes from China to the United States, the following flights will continue:


Routes

Dates

Flight no.

Schedule

Beijing- Los Angeles (round-trip)

February 8-10

CA983 / 984

Daily

Beijing- Los Angeles-

San Francisco  (round-trip)

February 11- March 28

CA983 / 984

Tue/Thu/Fri/Sun

Beijing-New York Kennedy  (round-trip)

February 8-10

CA981 / 982

Daily

Beijing-New York Kennedy -Washington  (round-trip)

February 12-March 28

CA981 / 982

Mon/Wed/Sat


Flight information:

A. Beijing-Los Angeles-San Francisco (round-trip)

Flight no.: CA983/4

Aircraft type: B777-300/B787-9

Frequency: Tue/Thu/Fri/Sun

Schedule: Beijing 1830 1430 Los Angeles 1800 1930 San Francisco

San Francisco 2130 2300 Los Angeles 0040+1 0530+2 Beijing

Date of commencement: February 11, 2020 (Tuesday)


B. Beijing-New York Kennedy -Washington D.C.(round-trip)

Flight No.: CA981 / 2

Aircraft type: B777-300

Frequency: Mon/Wed/Sat

Schedule: Beijing 1300 1330 New York Kennedy 1700 1830 Washington D.C.

Washington D.C. 2200 2330 New York Kennedy 0130+1 0435+2 Beijing

Date of commencement: February 12, 2020 (Wednesday)

Notice: 1. All the above times are local ones.

      2.Flights to be operated after Mar 8 are subject to the approval of the government of the United States.


2. Canceled flights between China and the United States:


Routes

Dates

Flight no.

Cancellations

Beijing-New York Kennedy

(round-trip)

February 8-March 28

CA989/990

All cancelled

Beijing-New York Kennedy

(round-trip)

February 11-March 28

CA981/982

Tue/Thu/Fri/Sun canceled

Beijing-New York Newark

(round-trip)

February 8-March 28

CA819/820

All cancelled

Beijing-Los Angeles

(round-trip)

February 8-March 28

CA987/988

All cancelled

Beijing-Los Angeles

(round-trip)

February 12-March 28

CA983/984

Mon/Wed/Sat canceled

Shenzhen-Los Angeles

(round-trip)

February 8-March 28

CA769/770

All cancelled

Beijing-WashingtonD.C.

(round-trip)

February 8-March 28

CA817/818

All cancelled

Beijing-Houston

(round-trip)

February 8-March 28

CA995/996

All cancelled

Beijing-Houston-Panama

(round-trip)

February 8-March 28

CA885/886

All cancelled

Beijing-San Francisco

(round-trip)

February 8-March 28

CA985/986

All cancelled

 

II. Applicable tickets

Tickets whose ticket number starts with “999” and which contain unused segments that are the canceled flights mentioned above (including tickets exchanged for with  PhoenixMiles kilometers).


III. Ticket handling plan

1. Free refund

Tickets within the validity period qualify for refund and exemption from refund handling fee at the original locations of ticket purchase.

2. Rerouting

Within the validity period, the tickets can be changed to inbound/outbound flights that will continue to be operated by Air China between China and the US before March 28, 2020 (included), with no ticket change fee, sub-class fare difference and seasonal fare differences charged.

3. Flight change

Within the validity period, the tickets mentioned above involving canceled flights can be changed to flights operated before Jun 30, 2020 (included), with no ticket change fee, sub-class fare difference and seasonal fare differences charged. If such tickets are changed to flights operated after July 1, 2020 (included), no ticket change fee is charged, but sub-class fare differences and off seasonal fare differences are to be charged.

Only the first-time request qualifies for exemption from ticket change fee and for refund. Any request made again is subject to the applicable conditions of ticket use.


Air China will publish any new adjustments to the routes from China to the United States. Please pay attention to the flight information in a timely manner and the latest flight information always counts. Passengers can inquire through the official website of Air China, Air China app, Air China service hotline 95583 or ticketing agents.

Air China will continue to watch closely the progress of the epidemic prevention and control, and provide safe and easy travel services for passengers as much as possible. Thank you for your understanding and support!

Show more Show Less
Dear passengers,
From April 1st, 2020, Air China will adjust the price of prepaid baggage to 10% less than the standard price of an extra checked bag at the airport. Any prepaid baggage you purchase on or before March 31, 2020 can be used as normal.
Thank you for your understanding and support.
Show more Show Less
Dear Passengers:
   In order to meet the needs of passenger and cargo transportation, Air China will resume flights from Chengdu to Singapore from February 7, 2020. The details are announced as follows, which are expected to facilitate the passenger and cargo transportation between China and Singapore.
  

Route

Operation Dates

Flight No.

Frequency

Aircraft type

Departure - Arrival

Time

Chengdu-Singapore

February 7 - March 31

CA403

One flight per day

A330 - 200

00:40 - 05:40

Singapore-Chengdu

February 7 - March 31

CA404

One flight per day

A330 - 200

8:40 AM - 13:25

   All of the above times are in local time.

   Please pay attention to the flight information timely and defer to the latest flight information. Passengers can inquire through Air China official website, Air China app, Air China service hotline 95583 or contact ticket sales agents for the latest information. Air China will continue to pay attention to the progress of epidemic prevention and control, and guarantee travel safety for passengers as much as possible. Thank you for your support and understanding!
Show more Show Less
Dear PhoenixMiles VIP Members,
At the start of this new year, your normal travel plans will have likely been seriously affected by government advice to avoid travel as the country responds to the nationwide outbreak of a new respiratory illness.
In appreciation of all of your contributions to PhoenixMiles, starting in February 2020, we will be renewing the memberships of VIP members set to retain their current level or downgrade to a lower level, in accordance with the following rules: From the month following the expiration of your current level, your membership will be renewed for 12 months. This level retention/renewal policy will continue as long as necessary based on the development of the current public health situation. Please check the Air China and PhoenixMiles websites and the Air China app regularly for updates.
We sincerely thank you for your continued support of Air China and its subsidiaries.
                                                                                                                                                PhoenixMiles
                                                                                                                                                February 2020 
Show more Show Less
Dear passengers,
According to the policies of the governments of the destination countries, Air China will adjust the operation of some flight routes. Air China will actively seek to guarantee the subsequent passenger ticket services. We apologize for the resulting impact on your travel plans.
I. Flight Adjustment Plan
1. For routes from mainland China to Singapore: the daily Beijing–Singapore flights CA969/970 will remain unchanged and the flight CA775/776 on February 2, 2020 will remain unchanged; all other flights on the Beijing–Singapore route and all flights on the Chengdu–Singapore route will be canceled from February 2, 2020 to February 29, 2020.
2. For routes from mainland China to Vietnam: all flights on the following four routes will be canceled from February 2, 2020 to March 28, 2020: Beijing–Ho Chi Minh City, Beijing–Hanoi, Hangzhou–Nha Trang, and Chongqing–Nha Trang. The Ho Chi Minh City–Beijing flight on March 29, 2020 will also be canceled.
3. For routes from mainland China to Australia: all flights on the Chengdu–Sydney route will be canceled from February 3, 2020 to March 28, 2020; all flights on the Beijing–Sydney and Beijing–Melbourne routes will be canceled from February 5, 2020 to February 29, 2020.
II. Eligible Passenger Tickets
Any tickets that contain unused segments on any canceled flights mentioned above with a ticket number beginning with 999 (including mileage award tickets).
III. Ticket Handling Rules
1. Free refund
Any eligible tickets as defined above can be refunded through the original booking channels within the validity period of the ticket and no cancellation processing fees will be charged.
2. Itinerary alteration
The itinerary of the above-mentioned tickets cannot be altered. It is recommended that passengers apply for a full refund and book new tickets.
3. Flight alteration
Any tickets for the canceled flights mentioned above can be altered, within the ticket validity period, to another flight before June 30, 2020 (inclusive). No alteration processing fee, subclass price difference or seasonal price difference will be charged. For alterations to flights after July 1, 2020 (inclusive), no alteration processing fee will be charged, but subclass price difference and seasonal price difference will be charged.
The above free refund and free alteration rules only apply to the first refund or alteration request. For subsequent requests, the ticket's conditions of use apply.

In view of the frequent flights adjustment recently, Air China will post updates according to the policies of different countries. We kindly ask the passengers to keep a watch on the flight updates and refer to the latest update for information. Passengers can search for flights information through the Air China website, the Air China app, the Air China service hotline 95583 or ticket agents.
Air China will continue to watch over the progress of the epidemic prevention and control to guarantee the travel safety of the passengers. Thank you for your understanding and support!
Show more Show Less
Dear Passengers:
According to the policies of the governments of the destination countries, Air China will suspend operations of some flights and actively guarantee the subsequent passenger ticket service. We apologize for the resulting impacts on your travel plans.
I. Flight Cancellation Plan
1.3. For routes from mainland China to Italy: flights of the following four routes will be cancelled from January 31 to April 29, 2020: Beijing - Rome, Beijing - Milan, Shanghai Pudong - Milan and Hangzhou - Rome.
2.For routes from mainland China to Mongolia: flights of the two routes, Beijing - Ulaanbaatar and Hohhot - Ulaanbaatar, will be cancelled from February 1 to March 2, 2020.
II. Eligible passenger tickets:
Tickets including unused segment of any of the above mentioned flights with numbers beginning with 999 (including mileage award tickets).
III. Ticket Solutions
(I) Free Refund
The above mentioned tickets can be refunded through the original booking channels within the ticket validity period and no refund fee should be charged.
(II) Itinerary alternation
1.For the above-mentioned tickets involving flights between mainland China and Italy, the itinerary can be changed to another one with an inbound or outbound flight between Mainland China and other countries in Europe operated by Air China before April 29, 2020 (inclusive) during the ticket validity period, and no alteration fee, subclass fare difference or off/peak season fare difference should be charged.
2.For the above mentioned tickets of flights between mainland China and Mongolia, the itinerary cannot be altered and the involved passengers are suggested to get a full refund and rebook a ticket.
(III) Flight Alteration
Passengers with tickets involving the above cancelled flights can change to take other flights before June 30, 2020 (inclusive) and no alteration fee, subclass fare difference or off/peak season fare difference should be paid. For changes to flights after July 1, 2020 (inclusive), no alteration fee should be paid, but the subclass fare difference and off/peak season fare difference should be paid.
The above free alteration and refund can be applied only for the first application, and specific ticket rules will be applied for re-applications.

For specific flight information, passengers can inquire through Air China official website, Air China app, Air China service hotline 95583 or contact ticket sales agents. Air China will continue to pay attention to the progress of epidemic prevention and control, and guarantee travel safety for passengers as much as possible.
Thank you for your support and understanding!
Show more Show Less
Dear passengers,
    In order to implement the requirements of Civil Aviation Administration of China and continue with the joint prevention and control of the novel coronavirus-infected pneumonia, Air China has made the following adjustments to the free refund rules to help passengers better plan their trips:
    I. Applicable Tickets
    All tickets with a ticket number beginning with "999" (including mileage award tickets) purchased before 0:00 AM on January 28, 2020 for Air China operated flights or CA-coded codeshare flights that have a travel date later than January 1, 2020 (inclusive).
    II. Ticket Handling Rules
    1. The tickets are valid for one year from the date of issuance. Any applicable tickets as defined above can be refunded free of charge within the validity period of one year as long as the refund is requested before the departure of the flight. We kindly ask the passengers to apply for refunds outside of peak periods.
    2. Passengers can apply for refunds through the original channels where they purchased the tickets. Tickets purchased through the Air China website, app or WeChat applet can be directly refunded in the original order.
    3. Air China will keep a close watch on the epidemic updates and make timely adjustments to the flights. To make better use of the transport capacity during the Spring Festival, we kindly ask the passengers to apply for refunds before the departure of the flight. If you have decided to cancel your trip, please cancel your check-in seat as soon as possible through the original check-in channels to avoid wasting the resources and to ensure the seat availability to other passengers who still need to travel.
    4. The rules are effective immediately and supersede the previous Notes on Free Refund for Air China Flight Tickets.
    The passengers' safety has always been Air China's top priority and we will respond quickly to the requirements of the authorities and provide services and support to the passengers on the shortest notice. Thank you for your understanding and support!
    Air China 24-Hour Passenger Service Hotline: +86-10-95583
Show more Show Less
In order to help passengers arrange their travels, notes on the special handling regulations for relevant air tickets are given as follows:
I. Eligible passenger tickets:
Tickets for flights operated by Air China with numbers beginning with 999 (including award tickets) or CA-coded codeshare flights booked before 0:00 am on January 24, 2020.
II. Ticket handling ways
1. Free refund applies to all the eligible passenger tickets.
2. An eligible ticket can be refunded without refund fee through the original ticket-booking channel within the validity period of the ticket (within one year of the issue date).
Air China will actively speed up the refund responses. Thank you for your understanding and support.
Show more Show Less
Dear Passenger:
    In order to carry out the joint prevention and control of the 2019-nCoV epidemic and implement the requirements established by Civil Aviation Administration of China, passengers who have booked tickets for flights operated by Air China and CA-coded flights operated by Air China with a ticket number beginning with 999, including mileage award tickets, can voluntarily refund their tickets from 0:00 am on January 24, 2020, and Air China and all of its ticket sales agencies should not charge refund fee.
    Air China 24-hour service hotline: +86-10-95583
Show more Show Less
Dear passengers,
From December 29, 2019, the boarding gate closure time for domestic Air China flights departing from Ningbo Lishe International Airport will be adjusted from 15 minutes before the flight’s scheduled departure time to 20 minutes before the flight’s scheduled departure time.
Please make appropriate travel arrangements.
Show more Show Less
Air China's Lijiang business department city ticket office closed permanently on November 30, 2019. Any business related to the former City Ticket Office, as well as any after-sales follow up services will receive priority handling via the Air China app, the Air China official website and the Air China Service Center hotline at 95583. If you are unable to access the above mentioned channels, you may direct your query to the office of the Lijiang business department.
Lijiang business department address: 1 Floor Annex, Guanfang Hotel, No. 1, Qixing Street, Lijiang
Opening hours: Monday to Friday, mornings 9:00 AM–11:30 AM, afternoons 1:30 PM–5:30 PM
Contact tel: 0888-5158999
Thank you for your understanding and support.
Show more Show Less
Air China's Beijing Guanghua Road Ticket Office will be permanently closed from November 30, 2019, therefore all external phone and fax communication will cease. Any business related to the former Beijing Guanghua Road Ticket Office, as well as any after-sale follow up services will receive priority handling via the Air China app, the Air China official website and the Air China Service Center hotline at 95583. If you are unable to access the above mentioned channels, you may direct your query to the Sanyuan Bridge Ticket Office.
Sanyuan Bridge Ticket Office Address: 1st Floor Jingxin Building Southwest Wing, No. 2A Dongsanhuan Beilu, Chaoyang District, Beijing
Office hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
Weekends and public holidays: 09:00 a.m. – 5:00 p.m.
Thank you for your understanding and support.
Show more Show Less
Dear passengers,
From November 1, 2019, check-in for Air China domestic flights departing from Ürümqi Diwopu International Airport will close 50 minutes before flight departure instead of 40 minutes before, and the departure gate will close 20 minutes before flight departure instead of 15 minutes before.
Please make appropriate travel arrangements.
Show more Show Less
Dear passengers,
From Sunday, October 20, 2019, the boarding gate closure time for domestic Air China flights departing from Tongliao Airport will be adjusted from 10 minutes before the flight’s scheduled departure time to 15 minutes before the flight’s scheduled departure time.
Please make appropriate travel arrangements.
Show more Show Less
Dear passengers,
Starting from September 29th 2019, all Air China flights will be arriving at and leaving from new terminal building-terminal 2 at Ganzhou Huangjin Airport. All Air China check-in counters will be closed 30 minutes before flight departure and the boarding gate closing time will be 15 minutes before flight departure.
Please arrange your traveling plans accordingly and arrive at airport in advance.
Air China Hotline: 95583
Show more Show Less
Dear passengers,
Based on requirements from the New Zealand government, since the 1st of October 2019, all passengers and aircrew flying to or transferring through New Zealand must hold a visa or apply for the Electronic Travel Authority (ETA), otherwise their entry into New Zealand will be rejected. All passengers must apply for the ETA at least 72 hours before their travel date.
Here is the ETA application website published by the New Zealand government:
https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/about-visa/nzeta
Thanks for your understanding and support, please arrange your travel as appropriate.
Air China Service Hotline: +86-10-95583
Show more Show Less
Dear passengers,
From October 1, 2019, the boarding gate closure time for all Air China flights departing from Hangzhou Xiaoshan International Airport will be adjusted from 15 minutes before the flight’s scheduled departure time to 20 minutes before the flight’s scheduled departure time.
Please make appropriate travel arrangements.
Show more Show Less
Dear passengers:
Thank you for your long-term support for and trust in Air China. Due to the characteristics of flight routes and the thunderstorm season, in order to ensure maximum safety, Air China has decided to adjust the cabin services and service procedures for some routes from now on. We appreciate your understanding for any inconvenience that may be caused to you.
The main changes to inflight services are as follows:
(1) After boarding, one-on-one identity verification and greetings will no longer be offered to members of PhoenixMiles Gold Card status or above.
(2) On flights with an actual flight time of 120 minutes or less, priority regarding meal selection will no longer be offered to members of PhoenixMiles Gold Card status or above.
(3) On flights that can normally play cabin safety instructions through the cabin entertainment system (including personal entertainment systems and public address systems), the flight attendants will no longer perform personally manual safety instructions before departure.
(4) On a flight with an actual flight time of 70 minutes or less, only a small bottle of beverage will be provided, which is placed in the seat bag by the flight attendants before boarding. On the premise of ensuring safety, a light meal may be provided that does not need to be recycled. The meal is distributed by the flight attendants during the boarding process, or is taken by passengers themselves.
(5) On a flight with an actual flight time of 70 minutes or more and 120 minutes or less, if after assessment, it is confirmed that the meal distribution and recycling cannot be completed 40 minutes before landing, only one type of meal will be served or served without the need to recycle; the serving procedure will be adjusted to the following: distribution of food and beverage, and then recycling of used containers, with pre-meal beverage services canceled; first class and business class meals are to be provided at once.
(6) Cabin sales services (including sales of duty-free goods) will be canceled on international and regional flights with an actual flight time of 120 minutes or less.
(7) The flight attendants must sit in their own seats within 20 minutes after the flight departure (or before the plane stops climbing) and within 30 minutes before landing, during which time it is not possible for them to provide cabin services (except in response to special flight conditions);
In addition to the above changes, in case of turbulences or other special circumstances related to safety during flight, the cabin attendant will adjust and cut the service procedures as appropriate. We would like to ask for your forgiveness for the inconvenience caused to you.
Thank you for your understanding and support.

Air China Limited
August 19, 2019
Show more Show Less

According to customs approval, Its operation time starts from July 1, 2019.
Route: Bangkok – Chengdu ; Flight number: CA472 passenger who travelling international routes from Bangkok transit via Chengdu ( the same record code (PNR), Chengdu Outbound International flight actually operated by Air China on the same day and 03:00 on the following day) Baggages can be checked throught to the final destination.

For more information on the restrictions please contact +662 1081888 MON-FRI 09.00-17.00 (Close : SAT-SUN and Public Holidays)

Show more Show Less

Pagination Navigate through the pages using the left and right arrows. Use “Tab” to skip a page.

<<Return to Top