Transit Hotel

Name and Brief

Passengers who meet transit accommodation conditions may have the opportunity to enjoy the transit accommodation services provided by Air China, which include one-night accommodation and breakfast in the hotel located in the transit city, as well as hotel-airport transportation.

Cities available for transit hotel services: Beijing, Chengdu, Shanghai, Hangzhou, Tianjin, and Chongqing.

In Shanghai, free transportation is only available between Pudong International Airport and the transit hotel. Passengers transferring at Hongqiao International Airport must make their own travel arrangements.

Passengers must transfer at one of the above locations and meet the Air China transit hotel terms and conditions to be eligible for this service.

Terms and conditions

1、Transit time

（1）For overnight transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are not on the same day), where the connecting flights are both domestic flights, the transit time must be ≥6 hours and ≤ 24 hours; where a domestic flight is connecting with an international flight, an international flight is connecting with a domestic flight, or an international flight is connecting with another international flight, the transit time must be ≥ 6 hours and ≤30 hours.

（2）For same-day transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are on the same day), the scheduled arrival time of the previous flight is before 8:00 am (including) and the transit time ≥ 6 hours.

2、Passengers must hold a connecting flight ticket whose ticket number begins with “999.”Passengers must hold a connecting flight ticket with two or more segments booked under the same reference number and ticket number. Alternatively, passengers may hold multiple tickets with consecutive ticket numbers if they booked too many segments.

3、 Transit accommodation cannot be booked for cabins N and X.
(In addition to cabins N and X, transit accommodation cannot be booked for cabin T in the case of two domestic flights transiting in Shanghai.)

4、Both inbound and outbound segments must bear the CA airline code.

5、Both inbound and outbound flights may be operated by Air China, Shandong Airlines or Shenzhen Airlines, providing they meet the following requirements:

6、For transfers in Shanghai, if the international segment of a connecting flight bears the CA airline code and is operated by Air China, the domestic segment may be operated by Juneyao Air, providing it also bears the CA code.

7、 Passenger requirements

Unaccompanied minors may not use transit hotels.

Transit hotels may not be booked for infants, but infants can stay with an accompanying adult.

8、Travel dates

The inbound segment must be scheduled to arrive between January 1 and December 31, 2020.

Booking methods

1、 Manual booking

When purchasing tickets, please ask the ticket sales staff to assist in booking the transit hotel or contact the Air China sales service hotline on 95583.

2、Self-service booking

After purchasing tickets, visit Air China's official website or the Air China app to make a reservation.

3、Hotel types

（1）Passengers who transit at Beijing, Chengdu, and Shanghai, for whom the international (or regional) segment of the connecting flight is actually carried by Air China, and whose purchased cabin is business / first class (cabins F/A/J/C/D/Z/R) can contact the Air China Sales and Service Hotline on 95583 to book a luxury transit hotel. (G1 group).

（2）Other passengers who meet the transit accommodation conditions can book an ordinary transit hotel. Where hotel occupancy permits, criteria for ordinary transit hotels suitable for passengers are as follows:

A. First and business class passengers on the preceding or succeeding flight can book transit hotels in the G2/ G3 group. They have priority in hotel and single room selection.

B. Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels and have priority in hotel and single room selection.

C. Other passengers on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels.

D. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is super economy/economy (cabins G/E/Y/B/M/U) can book Air China G3 hotels and have priority in single room selection. Among them, PhoenixMiles Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders enjoy priority in hotel selection.

E. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is economy (cabins H/Q/V/W/S/T/L/P/K) can book Air China G3 hotels.

F. If both connecting flight segments are domestic and both are economy/super economy class (fare codes G/E/Y/B/M/U and H/Q/V/W/S/T/L/P/K combinations), passengers can book Air China G3 hotels.

Tips

1、The transit hotel service is a complimentary service provided for customer convenience only. Air China is not obliged to offer this service for connecting flights, nor is this service bundled with paid flights. Passengers are not charged a fee for using this service, nor the cost of this service included in the ticket price or taxes paid by customers. Air China does not assume any liability for issues that relate to the service provider.

2、Due to the limited daily availability of rooms at partner hotels, it is not possible to ensure that all eligible customers can enjoy transit accommodation. Passengers are requested to make their reservation as soon as possible after confirming their itinerary. Passengers who qualify for the various hotel selections and single rooms will have priority to these only when there is room availability for the relevant service in hotels with the appropriate standards.

3、Passengers must book a transit hotel in person or through a self-service channel prior to boarding their inbound flight. On-arrival bookings are not accepted.

4、If there is a change to your transit segments or a mileage class upgrade, you must re-book your transit hotel and may only use the hotel once you have successfully made a reservation.

5、After arriving at the hotel, passengers must present the identification documents used to purchase their tickets, as well as any relevant boarding passes to verify their identity. Hotel staff may retain copies of customer identification documents and boarding passes. If customers do not agree to have their documents copied, they will be considered to have voluntarily forfeited use of the transit hotel service.

6、Hotel check-in and check-out times are determined by the hotel.

7、Passengers who have reserved transit hotels in Beijing, Chengdu, or Shanghai should go to the Air China transfer service desk upon arrival to request a pick-up. If the service desk is closed, passengers can contact the hotel directly using the contact details enclosed in the booking confirmation. Alternatively, passengers can call the Air China Sales and Service Hotline (95583) and follow the instructions left at the service desk. Air China will contact the hotel on their behalf to request a pick-up.

8、 Passengers who have booked Hangzhou, Tianjin and Chongqing transit hotels can contact the hotel directly after arrival via the hotel contact details received; alternatively, they can call the Air China sales and service hotline on 95583 and Air China will coordinate with the transit hotels for the pick-up.

9、Transit accommodation service in Beijing is available only to transit passengers who travel on pre-booked eligible flights into and out of Beijing Capital International Airport.

10、 For transit hotel enquiries, passengers can call the Air China Sales and Service Hotline at 95583.

11、 City transit hotel information